Success in tourism and hospitality is strongly dependent on the quality of customer services and clients’ satisfaction. To provide high standard service competent and motivated employees are essential. However, maintaining the quality during high season might be challenging even in the best teams.
The SeasonREADY project intends to support the competitiveness of enterprises in tourism and hospitality by providing a work-based learning programme designed to improve professional competences and motivation of seasonal staff. Furthermore, the project offers a Guide dedicated to employers, managers and in-house trainer to support the implementation of on-the-job training programmes in their organisation.
On December 14, 2018, at the occasion of the first multiplier event, CESIE presented the results the SeasonREADY research including training needs and preferences of small and medium enterprises in tourism and hospitality sector. Then the SeasonREADY Methodology Guide for Work-Based Learning and Training materials for seasonal workers were presented and discussed with participants.
At the conclusion of the event, employers and managers had an opportunity to enrol for the upcoming training courses.